Shipping Policy
Order Processing
All orders are processed within 24–48 business hours (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information when available.
Shipping Times
Delivery times depend on the destination and shipping conditions.
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United States: 4–10 business days
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International Orders: Delivery times vary by destination and may take longer
Please note that shipping times are estimates and may be affected by factors outside our control, such as customs processing or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout and displayed before completing your purchase.
Tracking Information
Tracking is provided for all orders.
Please allow 24–72 hours after shipment for tracking details to update.
Incorrect Address
Customers are responsible for providing an accurate shipping address at checkout.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Lost or Delayed Packages
If your order appears delayed or lost in transit, please contact us at:
📧 info@alowaofficial.com
We will assist you in working with the carrier to resolve the issue.
Customs & Duties (International Orders)
International shipments may be subject to customs fees or import duties, which are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, feel free to reach out to us at:
📧 info@alowaofficial.com